Voice Network Solutions Specialist
1 week ago
**About VOIS**
At VOIS, we're seeking a highly skilled Voice Network Solutions Specialist to join our team. This is an exciting opportunity for a talented individual with extensive knowledge of voice protocols and network management.
**Job Description**
As a Voice Network Solutions Specialist, you will be responsible for managing customer networks, providing rapid incident response, and ensuring smooth transitions to new solutions. You will also participate in change management, configuration management, performance management, and preventative maintenance.
**Key Responsibilities**
- Onboard customers to Vodafone's new voice gateway solutions.
- Ensure smooth transition to the new solutions provided by VOIS.
- Manage incidents on customer Voice solutions, focusing on rapid response.
- Provide regular knowledge transfer and training sessions to upskill the entire team on Voice solutions.
- Plan and implement high-impact BAU changes requested by customers or identified as part of an incident.
**Requirements**
- L2 level Voice Engineer with experience in voice protocols such as SIP, H.323, ISDN, E1/T1, and AudioCodes SBC and its managing platform OVOC.
- Familiarity with multiple ITIL disciplines and AudioCodes/CCNA certification is desired.
**Education Qualification**
An Engineering Graduate with specialization in Electronics & Communication, Information Technology, Computer Application, or relevant streams is required. The ideal candidate should have a good understanding of networking, IT/Telecom processes, and products.
**Salary Range**
The estimated salary for this role is between $80,000 - $110,000 per annum, depending on location and experience.
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