Global Voice Solutions Expert

4 days ago


Pune, Maharashtra, India BT Group Full time

Company Overview

We are the BT Group, a leading telecommunications company that aims to deliver innovative solutions to our customers.

Salary

The estimated salary for this position is around $120,000 - $180,000 per annum, depending on experience and qualifications.

Job Description

We are seeking an experienced Global Voice Solutions Expert to join our team. The successful candidate will be responsible for providing technical support and coaching team members in vendor and technology areas.

The ideal candidate will have 4-6+ years of mandatory experience with Cisco Unified Communications solutions and Cisco Unified Contact Center Enterprise. A good understanding of procedures and application of concepts within own subject area is also required.

Required Skills and Qualifications

The following skills and qualifications are essential for this role:

  • Cisco Call Manager: add/remove phones, configure user account, translation pattern, route pattern, IPMA, CTI ports, CTI route point etc.
  • Cisco Unified Unity Connection: configure voicemail account, auto attendant, one should have good understanding on routing rules
  • Cisco Call Manager Express & Unity express: configure e-phones, DN, voicemail etc.
  • Cisco Unified Contact Center Express: setup new team, add/remove agent, supervisor, historical reporting access
  • Cisco voice Gateways: configuring new gateway, add/modify/remove translation rule, dial-peers, SRST configuration etc.
  • Signaling Protocols MGCP, H323, Skinny, SIP: Basic to intermediate knowledge of protocols, one should know commands to be used while troubleshooting
  • Cisco Attendant console applications (CUEAC, CUBAC, CUDAC) : setting up an operator
  • Contact Center Enterprise (UCCE) - MACD level

Able to plan deliveries to maximise efficient use of resource and deliver at lowest cost. Has developed specialist knowledge in at least one area.

Benefits

The benefits of this role include:

  • Relevant professional experience
  • Proactively maintains skills and knowledge in line with product/solution development
  • Good understanding of procedures and application of procedures and concepts within own subject area
  • Experienced and competent in own area
  • Shares own expertise with others
  • Provide guidance and support to others in the form of coaching and training

Others

Please note that willingness to work in Pune and ability to work all 5 days at client site is a must.



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