Candidate Support Professional

7 days ago

Rajkot, Gujarat, India beBeeCustomerSupport Full time ₹ 1,44,000 - ₹ 35,00,000

Job Role: Candidate Support Intern (with PGDM Program)

The role of a Candidate Support Intern is crucial in managing candidate communications, verifying documentation, and ensuring that all candidate interactions are handled with professionalism and empathy.

This role combines customer support and candidate outreach, focusing on resolving issues and enhancing the overall candidate experience.

Responsibilities:

  • Be a candidate champion, addressing inquiries and resolving issues via email or chat.
  • Review candidate-provided documents for completeness and accuracy, communicating clearly if additional information is required.
  • Educate candidates on the documentation process, providing guidance and support to ensure they understand the requirements.
  • Document candidate interactions and feedback to identify trends and areas for improvement in the candidate experience.
  • Collaborate with cross-functional teams to address candidate needs and enhance the overall experience.
  • Create and maintain support documentation to streamline common and recurring questions.
  • Assist Candidate Success Managers with tasks such as updating candidate information and informing internal teams of any escalated issues.
  • Handle level 1 escalations that require a solid understanding of our documentation and candidate support processes.

Requirements:

  • Strong written and verbal communication skills.
  • Basic understanding of customer support and/or candidate management.
  • Ability to work independently and as part of a team.
  • Strong organizational skills and attention to detail.

This internship opportunity offers full-time hours so you can expect to work for 9 hours including an hour of break. You should be available for a minimum duration of 9 months.

This position involves working six days a week, Monday-Saturday. There may be times when night shifts or Sundays are required, which will be compensated for extra efforts.

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