Client Engagement Expert

3 days ago

Anantapur, Andhra Pradesh, India beBeeSpecialist Full time ₹ 18,00,000 - ₹ 24,00,000

Client Experience Specialist Role

We are seeking a highly skilled Client Experience Specialist to drive client engagement and deliver exceptional service. As the primary point of contact, you will provide expert guidance, timely responses, and proactive support to ensure seamless client experiences.

Key Responsibilities:

  • Client Interaction & Support
    • Serve as the main liaison for clients, addressing concerns, resolving issues efficiently, and enhancing client satisfaction.
    • Proactively follow up with clients to ensure all queries are addressed and take end-to-end ownership.
  • Consultative Sales
    • Identify client needs and recommend suitable products or services, positioning our offerings as the best solution.
    • Convert client inquiries into sales opportunities, driving revenue growth.
    • Meet or exceed individual and team success goals.
  • Relationship Building
    • Develop and nurture strong, long-term relationships with clients to foster loyalty and repeat business.
    • Collaborate with internal teams to ensure a cohesive approach to client management and support.
  • Operational Excellence
    • Coordinate with various departments to ensure smooth client onboarding and service delivery.
    • Assist in developing and updating client-facing materials, such as FAQs and product guides.
  • Market Insight & Reporting
    • Stay informed about industry trends, client needs, and competitive landscape to better serve our clients.
    • Own reporting and insights on client engagement, product performance, and market trends.

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