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Financial Operations Specialist
2 weeks ago
We are seeking a detail-oriented and skilled Financial Operations Specialist to oversee Accounts Receivable (AR), Accounts Payable (AP), and Collections. The ideal candidate will manage advanced accounting functions, ensure compliance with regulatory requirements, and provide leadership and mentorship to the team.
This position plays a critical role in maintaining financial health and operational efficiency. The successful candidate will be responsible for managing cash receipts, posting and allocating customer payments, investigating unallocated cash receipts, reconciling discrepancies between billing and accounting systems, and supervising the accounting team.
Key Responsibilities:
- Retrieve and record cash receipts from banking transactions in billing and accounting systems.
- Post and allocate customer payments to corresponding invoices.
- Investigate unallocated cash receipts by coordinating with customers or internal teams to determine proper allocation.
- Reconcile discrepancies between the billing and accounting systems.
- Review and approve vendor invoices and payment schedules prepared by the accounting team.
- Oversee the reconciliation of vendor statements and address high-level discrepancies.
- Provide expert guidance in resolving accounting discrepancies and addressing client inquiries.
- Review and approve various reconciliations, including postage and revenue reports.
- Supervise the accounting team, ensuring task completion, scheduling, and escalation management.
- Verify the accuracy of reports and approve month-end closures.
- Participate in process audits by identifying improvement opportunities and maintaining comprehensive documentation.
- Train team members on processes, standards, and best practices.
- Monitor and report on Service Level Agreement (SLA) performance, identifying root causes for missed targets and implementing preventive measures.
- Address complex financial and operational challenges with innovative solutions.
Collections:
- Monitor overdue accounts using aging reports and initiate follow-ups with customers via phone, email, or written communication.
- Escalate unresolved accounts to appropriate teams or management when necessary.
- Send timely payment reminders to ensure on-time payments.
- Negotiate payment arrangements, including partial payment schedules, with customers.
- Reconcile customer payments against outstanding invoices to maintain accurate account records.
- Maintain detailed records of customer interactions and updates in the collections system.
- Manage escalated collections cases and engage in client negotiations when required.
- Provide regular status reports on collections and suggest strategies to enhance recovery rates.
- Ensure collections targets are consistently met and recommend process improvements.
Required Skills and Qualifications:
- Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, etc.).
- Experience with Great Plains or similar accounting/general ledger systems.
- Familiarity with SLA reporting and client-specific billing practices (preferred).
- Strong understanding of accounting principles, financial reporting, and regulatory compliance.
- Leadership and mentoring skills to effectively manage and develop junior staff.
- Excellent organizational and time-management abilities.
- Strong written and verbal communication skills in English, with the ability to engage with clients and internal stakeholders.
- Problem-solving skills and a proactive approach to improving processes.
- Up to 2-3 years of accounting experience.
- Hands-on experience in AR, AP, collections, or billing.
- Bachelor's degree in Accounting, Finance, or a related field.
