Senior Manufacturing Specialist
3 weeks ago
Job Description:
Title: Functional Support Specialist Level 2 (Manufacturing)
Reports to: Manager – SAP Support India
Description: To facilitate problem solving and provide Level 2 support to SAP PP & MII LES.
Responsibilities:
- Support SAP Manufacturing domain (PP, MII LES) modules of SAP providing functional support to users.
- Support digitization projects & functional support.
- New implementations, Rollouts, troubleshooting & general support.
Main Missions and Results:
- Participate in implementation at various sites in India.
- Provide functional first & second level support to users.
- Help key users adopting FCS standards.
- Main bridge between Plant Mfg and FCS L3 team.
- Lead small projects independently with minimal supervision.
- Have good hands on experience in SAP PP & MII (MES).
- Participate in all test phases of the application(s).
- Coordinate and perform end-users trainings.
- Contribute to adjust training documentation to site specifics.
- Plan and execute training programs (in coordination with key users).
- Actively promote better utilization of applications and document user procedures.
Perform 2nd level end-user support:
- Receive incidents from the 1st level-support (Helpdesk).
- Document solutions/results about incidents/demands in the ticket management system.
- Provide either remote (phone, remote-control) or in site support.
- If relevant, identify and escalate problems to the site management and/or to the 3rd level Competence Center.
Lead the lifecycle management of the application for his/her functional domain:
- Collect and describe local requirements from sites (Requests For Change).
- Elaborate functional specifications and get them validated.
- Facilitate the establishment of priorities.
- Communicate decisions made to the users community.
Ensure Continuous Improvement in his/her functional domain:
- Maintain coherence and consistency of data by executing periodic tests.
- Help the functions take actions in order to promote best practices and improve the data quality.
- Actively contribute to improving the quality and efficiency of the SAP support chain.
Qualifications:
- Any Graduate with a 4 to 6 yrs of experience in SAP PP & MII (MES) domain.
- Have good knowledge in manufacturing processes.
- Good command over English.
- Able to commute frequently within the region.
- Good team player and ability to connect and influence global teams for any additional support for solving user issues.
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