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Travel Industry Expert Leader

1 month ago

Mumbai, Maharashtra, India BCD Meetings & Events Full time
About the Role

We are seeking an experienced Team Leader to join our team at BCD Meetings & Events. This is a full-time position based in Mumbai, India.

Job Description

This role involves managing travel requests for both domestic and international destinations, including complex multi-sector and round-the-world routings departing from major global hubs. You will be responsible for ensuring exceptional customer service, providing proactive travel consultation, and handling incoming requests via multiple channels. Additionally, you will be expected to review team issues, determine root causes, and provide feedback to individuals and the team.

The ideal candidate will have strong knowledge of managing travel requests, preferably with 5-7 years of experience as a Team Leader. Prior experience working as an implant will be considered an asset. The successful candidate must demonstrate dedication to customer satisfaction, excellent problem-solving skills, and strong interpersonal skills.

About You
  • 5-7 years of relevant work experience as a Team Leader
  • Strong knowledge of managing travel requests within and from India, APAC, and globally
  • Prior experience working as an implant (preferred)
  • Dedication to customer satisfaction and excellent problem-solving skills
  • Strong interpersonal skills and professionalism
Benefits
  • Flexible working hours and remote opportunities
  • Opportunities to grow your skillset and career
  • Generous vacation days
  • A compensation package that feels fair
  • Travel industry professional perks and discounts
  • An inclusive work environment where diversity is celebrated
About Us

BCD Meetings & Events is a market leader in travel management. We help people and companies travel smart and achieve more. Our clients include some of the world's best-known and most innovative business and consumer brands. We operate in over 100 countries and have a virtual, dynamic, and flexible work environment that fosters a good work-life balance.