Program Manager
2 weeks ago
The candidate will be responsible for managing the Burgundy Private proposition, catering to ultra-high net worth clients of Axis Bank.
Key Responsibilities:
- Manage the proposition, its features, and benefits to continuously improve it, resulting in increased customer acquisition, satisfaction, and engagement.
- Collaborate with the Cards Product Team to manage the Burgundy Private Metal credit card, including proposition, process, ongoing offers, activation, and increasing spends.
- Identify, present, and execute innovative solutions to strengthen the proposition, considering the latest market trends and consumer insight studies.
- Manage relevant approvals, integrations, and launches throughout implementation for the required changes.
- Manage projects and initiatives to execute the Burgundy Private proposition on an ongoing basis.
- Liaise with respective teams to resolve issues faced by Burgundy Private clients and ensure root cause resolution.
- Provide support to Burgundy Private Partners and Service Partners through training, knowledge enhancement, and guidance on proposition and process-related queries.
- Manage customer communication strategy, including marketing elements, go-to-market plans, direct customer communication, and website management.
- Manage internal stakeholders, updating key stakeholders on the proposition, features, and benefits, along with changes where applicable.
Qualifications:
Optimal qualification for success on the job is an MBA or equivalent degree.
Role Proficiencies:
For successful execution, a candidate should possess good interpersonal skills, a strong team player, ability to work in a cross-functional setup, analyze processes, reengineer them, project management, time management skills, be a self-starter, and have strong communication and analytical skills.
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