Service Operations Manager

1 week ago


Ahmedabad, Gujarat, India CAVITAK Full time

Cavitak is a Value Added Technology Distribution Company with its Head Office in Ahmedabad, Gujarat, and a valuable team across PAN India. Our work is divided into various verticals, with distribution being our major focus.

Key Responsibilities:

  • Lead a team to meet performance and customer satisfaction targets by conducting regular meetings and addressing performance gaps.
  • Manage daily activities to ensure Service Level Agreements (SLAs) are met, and potential risks are mitigated.
  • Develop and update team training plans to enhance skill sets and maintain a high-performing team culture.
  • Contribute to business growth by fostering a results-driven environment and supporting senior management with issue resolution.

Requirements for Success:

  • A minimum of 1 year's experience as a Team Manager in a contact centre environment.
  • Strong leadership, coaching, and communication skills to drive team performance.
  • Prior experience in customer service and managing escalations is highly desirable.
  • The ideal candidate will be energetic, creative, and solution-focused.

Compensation Package: The estimated annual salary for this role is ₹7.5 lakhs - ₹10.5 lakhs, commensurate with experience.



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