Service Operations Manager
1 week ago
Cavitak is a Value Added Technology Distribution Company with its Head Office in Ahmedabad, Gujarat, and a valuable team across PAN India. Our work is divided into various verticals, with distribution being our major focus.
Key Responsibilities:
- Lead a team to meet performance and customer satisfaction targets by conducting regular meetings and addressing performance gaps.
- Manage daily activities to ensure Service Level Agreements (SLAs) are met, and potential risks are mitigated.
- Develop and update team training plans to enhance skill sets and maintain a high-performing team culture.
- Contribute to business growth by fostering a results-driven environment and supporting senior management with issue resolution.
Requirements for Success:
- A minimum of 1 year's experience as a Team Manager in a contact centre environment.
- Strong leadership, coaching, and communication skills to drive team performance.
- Prior experience in customer service and managing escalations is highly desirable.
- The ideal candidate will be energetic, creative, and solution-focused.
Compensation Package: The estimated annual salary for this role is ₹7.5 lakhs - ₹10.5 lakhs, commensurate with experience.
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