IT Operations Manager

1 week ago


Ahmedabad, Gujarat, India DigitalCube Consultancy Full time
Job Details

We are seeking an experienced IT Operations Manager to join our team at DigitalCube Consultancy. The successful candidate will be responsible for leading our customer support team, ensuring our users receive prompt, helpful, and friendly assistance.

About the Role:

  • Oversee and lead the customer support team, ensuring our users receive prompt, helpful, and friendly assistance.
  • Develop support strategies, manage escalations, and implement best practices to ensure a smooth customer experience for our SaaS products and services.
  • Experience of front-end programming building websites including HTML, CSS, JavaScript, testing/debugging, and browser tools.
  • Experience building/supporting websites on any of the CMS platforms like Sitecore, Drupal, AEM, WordPress etc.

Requirements:

  • 15+ years of experience in web development, production and support, with a minimum of 5 years in direct people management.
  • Proven experience in a leadership role in customer support, preferably within a website based services and product environment.
  • Excellent communication and interpersonal skills, with the ability to manage customer relationships and handle stressful situations calmly and professionally.

Salary Estimate: ₹2000000 - ₹3500000 per annum (base salary), depending on qualifications and experience.



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