Senior Mac Technical Specialist

4 days ago

Malappuram, Kerala, India beBeeTechnical Full time US$ 60 - US$ 80
Mac Support Engineer

Are you a Mac expert with a passion for delivering top-notch customer service? Do you have hands-on experience supporting macOS systems and a solid understanding of Apple hardware and software?

We are seeking a skilled and proactive Mac Support Engineer to join our team. As a Mac Support Engineer, you will be responsible for providing first-level support for macOS-based systems, including installation, configuration, and troubleshooting.

Key Responsibilities:

  • Provide first-level support for macOS-based systems, including installation, configuration, and troubleshooting.
  • Assist end-users with issues related to MacBooks, iMacs, macOS updates, and commonly used applications.
  • Perform routine maintenance, system checks, and software updates.
  • Configure and support Apple Mail, MS Outlook, VPN, printers, and network connectivity on macOS.
  • Manage user accounts, profiles, and system preferences.
  • Deploy, configure, and manage macOS devices using Jamf Pro (basic tasks such as enrollment, app distribution, and compliance).
  • Support for other MDM (Mobile Device Management) platforms like Intune or Kandji at a basic level.
  • Document support issues, resolutions, and processes in a ticketing system (e.g., Jira, ServiceNow).
  • Collaborate with other IT teams to escalate and resolve complex issues.
  • Assist with IT onboarding and offboarding processes (system setup, asset management, etc.).

Required Skills and Qualifications:

  • 1 year of experience in Mac desktop support or a similar role.
  • Solid understanding of macOS, Apple hardware, and the Apple ecosystem.
  • Familiar with basic networking (Wi-Fi, Ethernet, VPN) and troubleshooting steps.
  • Experience with remote support tools (e.g., Apple Remote Desktop, TeamViewer, AnyDesk).
  • Exposure to Jamf Pro or other MDM tools for device management.
  • Excellent verbal and written communication skills.
  • Basic knowledge of scripting (e.g., Bash, AppleScript) is a plus.
  • Experience with helpdesk/ticketing systems (Jira, ServiceNow, etc.).

Preferred Certifications:

  • Apple Certified Support Professional (ACSP)
  • Jamf Certified Associate

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