Strategic Business Transformation Leader

2 weeks ago

Salem, Tamil Nadu, India beBeeTransformation Full time ₹ 36,14,900 - ₹ 40,36,300
Lead Strategic Transformation with AI and Data Science

This is an exciting opportunity to drive enterprise-wide transformation programs, focusing on cost reduction, process efficiency, and quality improvement across global BPO operations.

The ideal candidate will have a strong background in AI/ML and data science, with experience leading large-scale transformation projects and championing use cases for AI technologies.

Key Responsibilities:

  • Drive measurable outcomes in areas such as productivity, billable utilization, SLA adherence, and key customer experience metrics (CSAT, FCR, etc.).
  • Collaborate with internal teams to develop AI/ML solutions, proof-of-concepts (POCs), and production-ready deployments.
  • Leverage Lean Six Sigma methodologies to redesign workflows, eliminate waste, and minimize variation in critical business processes.
  • Develop, track, and report on key transformation KPIs, including AHT, TAT, Idle Time, Utilization, Attrition, and Forecast Accuracy.
  • Partner with business leaders, operations heads, and IT stakeholders to successfully execute transformation initiatives that deliver tangible ROI.
  • Manage complex transformation roadmaps using agile governance, ensuring stakeholder alignment, change management, and effective risk mitigation.

Requirements:

  • Bachelor's degree in engineering, Computer Science, or a related field (Master's preferred).
  • Six Sigma Black Belt certification (mandatory).
  • 12+ years of experience in BPO / KPO / Shared Services, with demonstrated ownership of large-scale transformation projects.
  • 5+ years of experience leading AI/ML initiatives, with a deep understanding of the entire model lifecycle, from development to deployment and AI governance.

Tech Skills:

  • Proficiency in tools such as Python, SQL, Power BI, Tableau, with exposure to AI platforms (e.g., Azure AI, AWS SageMaker, Google Vertex AI, or OpenAI APIs).
  • Strong command of automation technologies, particularly RPA tools like UiPath, Blue Prism, or Power Automate.

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