Operations Efficiency Expert

1 week ago

Bengaluru, Karnataka, India beBeeProcess Full time US$ 80,000 - US$ 1,00,000
Process Optimization Specialist

This role focuses on streamlining business operations to enhance efficiency and productivity.

Key Responsibilities:
  • Engage with stakeholders to gather and analyze business requirements related to infrastructure services.
  • Translate requirements into functional specifications, workflows, and process improvements.
  • Identify gaps, risks, and opportunities within infrastructure operations.
  • Support project teams with requirement validation, test case reviews, and change management.
Data Analysis & Insights:
  • Collect, clean, and analyze infrastructure-related data (incident trends, capacity, performance, utilization, financial spend).
  • Develop dashboards, reports, and visualizations to track KPIs, SLAs, and performance metrics.
  • Provide actionable insights to support decision-making for capacity planning, service optimization, and cost management.
  • Automate recurring reporting and improve data accuracy and consistency across systems.
Governance & Reporting:
  • Support infrastructure governance forums with data-driven insights and recommendations.
  • Prepare regular reports for leadership, highlighting performance, trends, and anomalies.
  • Collaborate with Finance and Operations to ensure alignment between actual costs, forecasts, and cost models.
Requirements:
  • Strong analytical and problem-solving skills with attention to detail.
  • Proficiency in Excel, SQL, Power BI, or Tableau for data manipulation and visualization.
  • Experience working with ITSM tools (ServiceNow, Remedy, or equivalent) and infrastructure monitoring data.
  • Ability to document processes, workflows, and business requirements.
  • Excellent communication skills to interact with both technical and non-technical stakeholders.
Qualifications & Experience:
  • Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
  • At least 25 years of experience in Business Analysis or Data Analysis (preferably within IT Infrastructure / Technology Services).
  • Exposure to ITIL practices and service delivery frameworks is desirable.

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