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HR Operational Efficiency Specialist
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The HR Operations Lead plays a pivotal role in driving continuous improvement and fostering a collaborative team environment within a dynamic, global organization.
This role is critical in ensuring the efficient delivery of HR services across multiple regions, focusing on operational excellence, process standardization, and exceptional employee experience.
- Ability to be a team lead and oversee the daily operations of the HR shared services team, ensuring timely and accurate delivery of HR services across various regions.
- Ensure a best-in-class employee experience through an exceptional service orientation and mindset, empathy, and operational excellence.
The ideal candidate will have excellent communication skills, relevant professional HR experience, and good knowledge of local typical legal requirements related to the HR processes around reference letters, sick leave, maternity leave, etc.
The HR Operations Lead will collaborate with different teams and support delivery of a variety of HR Services to ensure an outstanding employee experience as Palo Alto Networks continues its rapid growth.
Key Responsibilities- Manage high-volume HR ticket queues, ensuring strict adherence to Service Level Agreements.
- Embrace a mindset of "executing with excellence" in which you anticipate challenges, diagnose problems, develop, and implement robust solutions that enable amazing execution.
- Build strong relationships with other HR teams to coordinate workflow, processes, and communication with key stakeholders, ensuring seamless hand-off of processes and deliverables.
- Participate in meetings as an operational subject matter expert which impact operational service delivery design, reporting, or workflows.
- Manage and support multiple and concurrent ad hoc requests in a timely manner with accuracy.
- Ownership of centralized service project(s) from end-to-end with a focus on process automation, simplification, and scalability.
- Provide employees with exceptional service regarding Tier 1 and Tier 2 HR-related inquiries through resolution accountability.
- Perform other HR operational tasks such as employee data entry, employment verification requests, reference letter documents, leave of absence requests, coordination with payroll, and overall maintenance of employee records, ensuring data integrity and other tasks as assigned.
- Ensure employee data is up-to-date, accurate, and compliant within our HR system.
- Be a subject matter expert for the team in critical HR functions such as Benefits, Compensation, etc.
- Help train, coach, and develop team members including planning and executing knowledge transfer activities for new and existing centralized services.
- Ensure internal knowledge base is kept up-to-date and knowledge gaps are addressed in a timely fashion.
