IT Service Management Professional

2 weeks ago

Belgaum, Karnataka, India beBeeItsminstallation Full time ₹ 15,00,000 - ₹ 25,00,000
ITSM Specialist

The ideal candidate is an engineering graduate or postgraduate from a reputable institution with experience in IT software development.

This role requires strong analytical skills, thinking outside the box, and being naturally curious, highly collaborative, and passionate about tackling complex data-centric problems.

Key Responsibilities:

  • Develop, test, configure, and integrate modules from ServiceNow with a focus on all ITSM modules - Incident, Request, Problem, Change, Knowledge, Portal, Flow Designer, CSDM.
  • Capture requirements from business stakeholders and SMEs through demonstrations and workshops.
  • Coordinate with internal/external stakeholders for development of user stories, configurations, and delivery on agreed timelines.
  • Develop custom software/app solutions as required through scripting and software development.
  • Manage BAU tasks.
  • Provide value-based assessments and workshops to help maximize business results from ServiceNow software.

Required Profile:

  • At least 3-5 years of ServiceNow ITSM, custom app development experience, configuring ServiceNow ITSM modules, Portal, front-end.
  • Hands-on developer experience in ITSM, Scoped Application design, Workflow or Flow Designer, Integration Hub, B2B integrations.
  • Deep understanding of REST, WSDL, JSON, and ability to integrate with other third-party applications and data sources.
  • Develop and manage application code, user interfaces, and integration components.
  • Create and maintain necessary development documentation – technical design, developer notes, user manual, etc.
  • Manage data with Tables, CMDB, Import Sets, and Update Sets.
  • Create Workflow activities and approvals, Incident Form, Service Catalog / Service Requests, Approval flows, Service Portal Pages, Widgets, UI Macros – Complex catalog development.
  • Expertise in configuring UI Actions/UI Policy/ACL/Client Scripts, Business Rules, Inbound Actions, Macros, CSS based UX/UI design & development, using Angular based Client-side & Server-side scripts, JavaScript, AJAX, HTML, CSS, JSON Web technologies.
  • Configure Performance Analytics, Reporting & Dashboards.

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