
Order Management Professional
4 days ago
Job Title:
Order Management RepresentativeWe are seeking a highly motivated and detail-oriented Order Management Representative to join our team. In this role, you will be responsible for managing and resolving customer inquiries related to orders, including tracking, shipping, and delivery issues.
- Manage customer complaints and resolve issues in a timely and professional manner.
- Analyze and resolve complex customer complaints, escalating issues to management as necessary.
- Investigate and resolve order discrepancies, including missing or damaged items, and communicate resolutions to customers.
- Provide exceptional customer service via phone, email, and chat.
Requirements:
- 1-2 years of customer service experience, preferably in Order Management.
- Excellent communication skills, problem-solving, and analytical skills.
- Strong attention to detail and ability to multitask.
- Proficiency in Microsoft Office.
Benefits:
This is an excellent opportunity to work in a fast-paced environment and contribute to the success of our team. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this position.
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