Order Management Professional

4 days ago


Belgaum, Karnataka, India beBeeCustomerService Full time ₹ 70,00,000 - ₹ 85,00,000

Job Title:

Order Management Representative

We are seeking a highly motivated and detail-oriented Order Management Representative to join our team. In this role, you will be responsible for managing and resolving customer inquiries related to orders, including tracking, shipping, and delivery issues.

  • Manage customer complaints and resolve issues in a timely and professional manner.
  • Analyze and resolve complex customer complaints, escalating issues to management as necessary.
  • Investigate and resolve order discrepancies, including missing or damaged items, and communicate resolutions to customers.
  • Provide exceptional customer service via phone, email, and chat.

Requirements:

  • 1-2 years of customer service experience, preferably in Order Management.
  • Excellent communication skills, problem-solving, and analytical skills.
  • Strong attention to detail and ability to multitask.
  • Proficiency in Microsoft Office.

Benefits:

This is an excellent opportunity to work in a fast-paced environment and contribute to the success of our team. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this position.



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