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Senior Operations Executive

3 weeks ago

Vellore, Tamil Nadu, India beBeeManager Full time ₹ 1,20,00,000 - ₹ 2,00,00,000
Branch Manager

We are seeking an experienced Branch Manager to lead our operations and drive business growth.

Key Responsibilities
  • Provide exceptional customer service and ensure high-quality service recovery.
  • Coordinate all functions and services to achieve operational efficiency.
  • Implement systems and monitor performance to ensure smooth branch operations.
  • Manage crisis situations and maintain positive relationships with clients, suppliers, and government bodies.
Fleet Management
  • Administer fleet operations according to company standards and policies.
  • Allocate vehicles to clients based on their requirements.
  • Ensure vehicles have necessary accessories as per company guidelines.
  • Maintain an optimal ratio of chauffeurs to fleet.
Sales & Servicing
  • Develop new business opportunities and increase sales from existing clients.
  • Collect and analyze market data and performance metrics.
  • Achieve set targets and handle major complaints.
Finances
  • Prepare annual branch budgets.
  • Monitor fund flow and practice expense control.
  • Oversee receivables and ensure statutory compliance.
HR & Administrative
  • Monitor overall branch administration for efficiency.
  • Ensure adequate staffing and training for customer service and drivers teams.
  • Appraise team performance and implement changes as needed.
Requirements
  • System and quality orientation.
  • Market, industry, and trade knowledge.
  • Commercial acumen.
  • Leadership and people management skills.
  • Resource control and administration expertise.
Qualifications
  • Graduate or Hotel Management degree.
  • MBA in Marketing or Finance.

Experience: Minimum 10-15 years in the trade, with 5-7 years as a branch head in a reputable car rental company.