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IT Application Manager
3 weeks ago
Job Title: IT Applications Leader
Role OverviewThe successful candidate will oversee the operational excellence of all academic and administrative applications, encompassing Salesforce CRM & Admissions, Student Information System (SIS), Learning Management System (LMS), Library Management System, Financial ERP, HRMS, and other mission-critical applications.
Key Responsibilities- Application Lifecycle Management:
- Manage end-to-end lifecycle of enterprise applications (deployment, configuration, upgrades, integration, performance optimization).
- Ensure high availability, reliability, security of all academic and administrative applications.
- Oversee issue resolution, incident management, root cause analysis for application-related problems.
- Stakeholder Engagement:
- Partner with academic leaders, administrative heads to understand requirements deliver effective IT solutions.
- Act as primary liaison with application vendors service providers.
- Lead user adoption initiatives including training support.
- Strategic Planning Governance:
- Define execute application roadmap in alignment with institutional digital transformation goals.
- Establish governance standards documentation compliance with IT policies.
- Recommend implement innovative technology solutions to enhance teaching learning operations.
- Team Leadership Vendor Management:
- Lead mentor application support team at campus level.
- Manage vendor relationships negotiate contracts/SLAs ensure quality service delivery.
- Promote culture of service excellence accountability continuous improvement.
- Integration Data Management:
- Drive seamless integration of CRM SIS LMS ERP HRMS systems.
- Ensure data integrity consistency accessibility across platforms.
- Maintain compliance with data privacy cybersecurity higher education regulatory requirements