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IT Application Manager

3 weeks ago


Pune, Maharashtra, India beBeeApplications Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Job Title: IT Applications Leader

Role Overview

The successful candidate will oversee the operational excellence of all academic and administrative applications, encompassing Salesforce CRM & Admissions, Student Information System (SIS), Learning Management System (LMS), Library Management System, Financial ERP, HRMS, and other mission-critical applications.

Key Responsibilities
  • Application Lifecycle Management:
    • Manage end-to-end lifecycle of enterprise applications (deployment, configuration, upgrades, integration, performance optimization).
    • Ensure high availability, reliability, security of all academic and administrative applications.
    • Oversee issue resolution, incident management, root cause analysis for application-related problems.
  • Stakeholder Engagement:
    • Partner with academic leaders, administrative heads to understand requirements deliver effective IT solutions.
    • Act as primary liaison with application vendors service providers.
    • Lead user adoption initiatives including training support.
  • Strategic Planning Governance:
    • Define execute application roadmap in alignment with institutional digital transformation goals.
    • Establish governance standards documentation compliance with IT policies.
    • Recommend implement innovative technology solutions to enhance teaching learning operations.
  • Team Leadership Vendor Management:
    • Lead mentor application support team at campus level.
    • Manage vendor relationships negotiate contracts/SLAs ensure quality service delivery.
    • Promote culture of service excellence accountability continuous improvement.
  • Integration Data Management:
    • Drive seamless integration of CRM SIS LMS ERP HRMS systems.
    • Ensure data integrity consistency accessibility across platforms.
    • Maintain compliance with data privacy cybersecurity higher education regulatory requirements