Cloud Application Operations Leader
2 weeks ago
JAGGAER, a pioneering provider of intelligent Source-to-Pay and Supplier Collaboration Platform solutions, empowers organizations to streamline complex processes while fostering a resilient and integrated supplier ecosystem.
With 30 years of expertise, we specialize in resolving intricate procurement and supply chain challenges across various industries.
Our team is dedicated to delivering exceptional value to customers, driving business growth, and transforming the procurement landscape.
The Cloud SaaS Operations Manager will be part of our esteemed team responsible for the day-to-day maintenance of a large application farm.
This role involves leading the APAC team to monitor and manage hosted applications and services, escalating issues according to established procedures, and contributing to the design and continuous improvement of processes and procedures used by the team.
Key Responsibilities / Functions:
- Strong problem-solving methodology and leadership skills
- Experience with implementing processes, procedures, and results metrics for continuous operational improvement and SLA creation and adherence
- Multi-location server/application design and operations of the Hosted environment
- Application software upgrades and migrations experience
- Monitoring applications and services, defining KPIs, and reporting performance levels
- Active participation in quality assurance through JAGGAER standards, practices, and policies management
- Maintaining excellent communications with management and across the team on all tasks and projects
- Proposing methodologies and best practices for delivering outstanding service
- Experience with security aspects in web applications
Position Requirements:
- A clear understanding of multi-tier high-transaction web/internet applications
- Curiosity, motivation, and analytical skills
- High adaptability to changes in technology and business requirements
- Proven team leadership and project management skills
- Fluency in the English language
- More than 5 years of professional experience with web-based software required
- Bachelor's degree in Computer Science or a related field preferred
Estimated Salary:$120,000 - $180,000 per annum, based on location and experience.
Benefits:
We offer a comprehensive benefits package, including Health, Accidental Insurance, and Term Life coverage, to support your well-being and provide financial security for you and your family.
Our Values:
We value collaboration, accountability, and adaptability in everything we do.
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