Cloud Operations Leader for Oracle F&B Applications
1 day ago
Oracle is seeking an experienced Cloud Operations Leader to join our Food & Beverages Global Industry Unit. This individual will be responsible for leading a team that provides Application Management Services to Oracle F&B applications hosted in Oracle Cloud Infrastructure (OCI).
The ideal candidate will have 10+ years of overall experience in the IT industry, with expertise in managing cloud operations support for large-scale cloud service providers. They will also possess strong cross-functional collaboration skills, relationship building skills, and the ability to achieve results without direct reporting relationships.
This role requires a self-motivated leader who can analyze workload & technical problem areas and create heat maps & reports. The successful candidate will also have experience in managing incident, change & queue management, patch management, and troubleshooting complex issues.
We are looking for someone with excellent written and verbal communication skills, as well as exceptional organizational and inclusive people leadership skills. They will excel at driving results via empowering and scaling people, and will be comfortable presenting to senior leadership and influencing global stakeholders across the organization.
The estimated salary for this role is $120,000 - $180,000 per year, depending on experience. If you are passionate about delivering operational excellence at scale and have a proven track record in cloud operations leadership, we encourage you to apply.
Key Responsibilities:
- Manage an operationally focused cloud triage team based on a 24x7 model.
- Analyze workload & technical problem areas and create heat maps & reports.
- Assign and monitor work of technical personnel, ensuring on-time completion of milestones.
- Analyze areas for process improvements and create documentation, communication plans, process training, etc.
Additional Responsibilities:
- Manage Incident & Change request queues and appropriately escalate issues that require attention.
- Capture, report, and drive ageing tickets to closure.
- Understand, track, and articulate issues / risks / action items.
- Work with responsible owners to address items on a timely basis & update the appropriate stakeholders as needed.
Qualifications:
- 10+ years of overall experience in the IT industry.
- Proficient with all Microsoft 360 applications/tools.
- Preferred experience supporting large IT projects utilizing Agile methodology.
- Experience in managing cloud operations support for large-scale cloud service providers.
We offer a dynamic and collaborative work environment, opportunities for growth and development, and a competitive compensation package.
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