Technical Expert

24 hours ago

Bellary, Karnataka, India beBeeExpert Full time ₹ 15,00,000 - ₹ 25,00,000
Job Description

Elevate User Experience as a Technical Support Expert.

We're seeking an exceptional Technical Support Engineer to join our team. As a key member, you will play a vital role in transforming user experiences into excellence by providing top-notch technical support and solutions.

This is not just about troubleshooting; it's about understanding the intricacies of customized business-critical workflows on ServiceNow and leveraging your expertise to deliver platform-level support.

You will be working closely with global teams to enhance product usability and performance while collaborating to resolve technical issues, clarify unexpected behaviors, and provide prompt responses across multiple channels.

  • Be the hero our customers need – resolve technical issues and respond with precision.
  • Dive deep into the ServiceNow platform using logs, dev tools, and your expertise to find answers.
  • Collaborate with global teams to continuously enhance product usability and performance.
Required Skills & Qualifications

To succeed in this role, you will require:

  • At least 2 years of experience with ServiceNow (Support, Implementation, or Development)
  • Knowledge of AngularJS, AJAX, JavaScript, HTML/CSS, XML
  • Basic grasp of OOP principles & SQL
  • Solid debugging chops – logs, root cause analysis, platform performance
  • Excellent communication skills - both spoken and written
  • Bachelor's degree in Computer Science or equivalent experience
Benefits

This role offers exciting opportunities for growth and development within a collaborative environment. You will have the chance to share feedback that shapes future products, tools, and internal processes.

  • Familiarity with Virtual Agent, Configurable Workspaces
  • Experience in SaaS or Web App Support
  • Knowledge of Incident Management, Knowledge Base, and Escalation Flows

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