Senior Business Operations Leader

18 hours ago

Malappuram, Kerala, India beBeeStrategic Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Job Description:

We are seeking a dynamic and experienced professional to join our organization in the role of Sr. Manager Human Resource Business Partner. The ideal candidate will be responsible for managing a large, complex site/location, working closely with senior operations leaders, and strategizing business goals.

The incumbent will bring extraordinary focus and expertise in scaling a dynamic operation and organization focused on customer-centricity, team growth, and well-being, as well as operational rigor. Key Responsibilities include complete generalist activities, HR initiatives, employee retention & engagement, providing strategic thinking and direction to the team, and implementing effective Human Resource strategies.

Required Skills and Qualifications:

ITES/BPO industry experience is essential. 12 years+ relevant HRBP experience in third party business process services companies is preferred.

Experience leading teams in a fast moving, customer-centric, hands-on environment is required. Proven ability to identify and independently solve complex problems through the implementation of systems based on industry best practices is also necessary.

Must be well-versed with HR generalist responsibilities. MBA/PG degree is preferred.

Benefits:

As a Sr. Manager Human Resource Business Partner, you will have the opportunity to work closely with the leadership team to drive culture change for the location, aligning to the Concentrix cultural values.

Leading the creation of a culture of open and proactive communications, where every employee has the necessary information needed to perform to their maximum potential, is an exciting aspect of this role.

Implementing consistent strategy for HR management and development, and selection of policy/practices, performance management, and compensation, goal setting, diversity, and inclusion, and employee relations will also be key responsibilities.

Others:

Manage and develop direct reporting staff, act as a mentor, coach, thought leader, and functional expert to senior management, and foster positive relationships with the Customer base, serving as an interface between internal (Human Resources) and the business operations leaders to ensure effective delivery of employee processes.

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