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Senior Operations Manager

3 weeks ago

Gurgaon, Haryana, India beBeeLeadership Full time ₹ 10,00,000 - ₹ 15,00,000
Operational Management

As a key member of our team, you will be responsible for overseeing daily branch operations. This includes ensuring team efficiency and quality of service.

Sales & Business Development

You will develop strategies to achieve sales targets and identify new business opportunities. Additionally, you will drive customer acquisition and retention through effective communication and relationship-building skills.

Team Leadership

This role requires strong leadership, communication, and sales skills to lead, train, and mentor team members. Conducting performance reviews and providing constructive feedback is also an essential part of this position.

Financial Oversight

You will prepare and manage budgets, monitor financial performance, and implement cost-control measures to ensure profitability.

Customer Relationship Management

Address customer needs, resolve escalated issues, and ensure high satisfaction levels by providing exceptional customer service.

Compliance & Risk Management

Evaluate and mitigate operational risks while ensuring compliance with internal policies and external regulations.

Market & Competitor Analysis

Monitor trends and competitor activity to identify opportunities for improvement and enhance overall performance.

Requirements:
  • Minimum 8 years of experience in the Travel, Airlines, GDS, or similar service industry preferred.
  • Strong leadership, communication, and sales skills.
  • Able to handle high-pressure environments and make strategic decisions.
Benefits

We offer a range of benefits to support your personal and professional growth:

  • Well-furnished bachelor accommodation on a sharing basis.
  • Indian food.
  • 2 Months Paid Leave Post successful Trip Completion of 24 Months.
  • Travel arrangement (Office to Home and Home to Office)
  • Air Tickets (At the time of joining and for return after completion of 24 months service)
  • General medical facility.
  • Travel Allowances
  • And so much more.
  • You will be relocated for 2 years in Poland.