IT Consulting Operations Excellence Lead

4 days ago

India beBeeOperations Full time ₹ 1,04,000 - ₹ 1,30,878
Operations Excellence Lead
KWA Analytics seeks a seasoned Operations Excellence Lead to drive high-quality service delivery and operational excellence for our clients. The ideal candidate will have a strong background in IT consulting, support, or operations roles, with at least 3 years of leadership experience.


Key Responsibilities:
  • Lead and manage the India-based operations team responsible for day-to-day Support, DevOps, and System Monitoring for Openlink Endur/Findur implementations.
  • Oversee incident management, system health checks, and performance tuning to ensure uninterrupted client operations.
  • Collaborate with global teams and clients to align operational strategies with business goals and SLAs.
  • Drive continuous improvement initiatives by analyzing recurring issues, optimizing workflows, and implementing automation where feasible.
  • Ensure robust documentation practices, including SOPs, runbooks, and knowledge base articles.
  • Support pre-sales and RFP processes by contributing to solution design, effort estimation, and client presentations.
  • Mentor and develop team members through structured training, performance reviews, and career development plans.
  • Manage resource planning, hiring, and talent pipeline development to support current and future project needs.

Required Skills and Qualifications:
  • Minimum 15 years of experience in IT consulting, support, or operations roles, with at least 3 years of leadership or lead operations capacity.
  • Strong understanding of trade lifecycle processes and system integration points.
  • Proven experience in leading Support or DevOps teams, preferably in a client-facing consulting environment.
  • Excellent communication, stakeholder management, and documentation skills.
  • Ability to work independently and collaboratively in a global delivery model.

Benefits:
  • Competitive compensation package and allowances for shifts as per industry standards.
  • 24 days' vacation plus public holidays and sick leaves.
  • Training and Development.
  • A collaborative team environment.
  • Flexible working arrangement- Remote working opportunity.
  • Regular social events.
  • Family Medical Insurance (Self, Spouse & 2 Kids).

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