Senior IT Operations Management Developer

5 days ago

Thoothukudi, Tamil Nadu, India beBeeServiceNow Full time ₹ 1,20,00,000 - ₹ 1,60,00,000

Key Responsibilities:

  • Maintain and enhance business operations on the ServiceNow platform with a focus on IT Operations Management (ITOM) capabilities.
  • Collaborate with stakeholders to capture requirements through demonstrations and workshops.
  • Coordinate with internal and external teams for development of user stories, configurations, and deliverables within agreed timelines.
  • Configure modules, develop custom solutions as required through scripting and software development.
  • Prepare detailed design documents, architecture designs, and technical documentation as specified.
  • Work with the platform team to update technology direction and strategy. Manage routine tasks.
  • Provide assessments and workshops to help maximize business results from the ServiceNow software.

Required Skills and Experience:

  • At least 5+ years of experience in IT software and custom app development with minimum 5 years in ServiceNow implementations, system integrations, and development of ITOM.
  • Hands-on developer experience in scripting, unit testing of NOW platform features, system integrations (REST/SOAP).
  • Expert knowledge on configuring Configuration Management Database (CMDB), ControlSetDefinition Model, Discovery, Service Mapping with Impact, Root Cause Analysis.
  • Expert knowledge on Event, Alert, Incident Management rules. Event, Alert mapping with monitoring sources, Alert Intelligence, Predictive AIOps, Manual, Automated Service Mappings.
  • Deep understanding of REST, WSDL, JSON, and ability to integrate with third-party applications and data sources.
  • Manage CMDB and Asset foundation data tables, Import Sets, and Update Sets.
  • Expertise in configuring UI Actions/UI Policy ACL, etc. Hands-on with Angular-based Client-side and Server-side scripts, Business Rules, Glide Scripting, JavaScript, AJAX, HTML, CSS, JSON Web technologies.
  • Experience with Performance Analytics, Predictive Intelligence, and designing KPI-driven Reporting and Dashboards.
  • Develop and manage application code, user interfaces, and integration components.
  • Create and maintain necessary development documentation, project plan, technical design, developer notes, user manual, etc.

Desired Credentials/Knowledge:

  • CIS-ITOM, CIS-Discovery, CIS-CMDB, CIS-Event/CSA
  • NOW Platform Development & Implementation
  • ITIL Certified (optional)

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