Customer Service Representative

2 days ago

Pune, Maharashtra, India beBeeCustomer Full time ₹ 1,04,000 - ₹ 1,30,878

Key Responsibilities:

  • Effectively manage customer calls in a professional and friendly manner.
  • Address inquiries, provide information about products, and resolve issues promptly.
  • Record detailed interactions, issues, and resolutions for future reference.
  • Collaborate with the team to handle escalations and ensure customer satisfaction.
  • Guide customers through product offerings and assist them in purchasing or service processes.
  • Meet or exceed performance metrics, including response times, quality of service, and customer satisfaction scores.
  • Provide feedback on recurring issues to help improve products and processes.

Requirements:

  • Experience: Open to freshers and experienced candidates.
  • Minimum Qualification: Bachelor's degree in any discipline.
  • Strong verbal and written communication skills.
  • Ability to work efficiently in a fast-paced environment and manage time effectively.
  • Proficiency in customer service software and CRM systems (preferred).
  • A customer-centric attitude with empathy and issue resolution capabilities.
  • Previous experience in customer service or call center roles is beneficial but not required.

Benefits:

  • Opportunity to work in a dynamic environment.
  • Chance to develop customer service skills and knowledge.
  • Collaborative team atmosphere.

Others:

  • Prioritizing customer satisfaction.
  • Continuous learning and development opportunities.

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