IT Infrastructure Manager

2 weeks ago

Noida, Uttar Pradesh, India Innovaccer Full time

About the Role

At Innovaccer, we are seeking an experienced IT Infrastructure Manager to oversee the maintenance, upgrade, and management of our software, hardware, and networks. The successful candidate will be responsible for supporting and maintaining Microsoft/Linux Server and Client operating systems (Mac, Windows & Linux). This role provides exposure to a broad range of IT-related projects and activities. Key responsibilities include providing effective IT assistance across all aspects of the business and ensuring that our technology infrastructure runs smoothly and efficiently.

Key Responsibilities

  • Coordinating with IT engineers for day-to-day IT operations and ensuring all offered services to clients are up and functioning uninterruptedly.
  • Monitoring the IT engineer's productivity and tracking quality of service delivery.
  • Providing guidelines and IT processes to IT engineers, addressing issues based on defined processes, and assisting in understanding processes and resolving complex issues.
  • Tracking and monitoring of all IT asset inventory at each centre with defined security measures.
  • Ensuring preventive maintenance for all centres is conducted at regular intervals.
  • Tracking and monitoring helpdesk tickets of engineers to improve productivity and closure of cases as per defined process and SLA.
  • Keeping track of custom requests and ensuring respective services are delivered and billed as per agreement.
  • Coordinating with other departments for any IT requests or customizations with proper business need and defined IT process/policies.
  • Making sure critical servers and services are up and functioning uninterrupted.
  • Deploying domain policies and security patches on all user profiles/machines at regular intervals.
  • Making sure all corporate applications are functioning and getting renewal at regular intervals.
  • Performing preventive maintenance for all servers. Ensuring all critical servers have regular checks.
  • Managing the IT Help desk, ensuring timely and effective resolution of user issues and inquiries.
  • Enforcing IT policies and procedures to ensure compliance with industry regulations and best practices.
  • Providing regular reports on IT activities, performance metrics, and key initiatives.
  • Collaborating effectively with other departments to ensure seamless integration of technology into business processes.
  • Implementing and maintaining robust IT security protocols set by the Infosec team to safeguard the organisation's data and assets.

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