Food and Beverage Supervisor Leader

1 day ago


Mumbai, Maharashtra, India Otoki Restaurants Pvt Ltd Full time

Otoki Restaurant Job Opportunity

We are seeking a skilled Guest Services Supervisor to lead the floor operations at Otoki Restaurant in Colaba, Mumbai.

The successful candidate will be responsible for supervising the front-of-house team, taking and serving orders, ensuring smooth table service, and maintaining high standards of hospitality.

Key Responsibilities:

  • Guest Service Excellence:
  • Welcome and greet guests warmly, ensuring they feel valued throughout their dining experience.
  • Assist guests with menu selection, provide recommendations, and address special requests or dietary requirements.
  • Serve food and beverages professionally and ensure tables are cleared promptly and neatly.
  • Handle guest complaints or concerns promptly and escalate them to the manager when necessary.
  • Team Leadership:
  • Supervise and guide the service team, including stewards and waiters, to deliver consistent and exceptional service.
  • Conduct pre-shift briefings to share daily specials, promotions, and important service notes.
  • Lead by example, demonstrating professionalism and efficiency in all service aspects.
  • Operations Management:
  • Oversee table assignments, reservations, and the smooth flow of service on the floor.
  • Ensure proper table setup, cleanliness, and adherence to restaurant standards before, during, and after service.
  • Coordinate with the kitchen and bar staff to ensure timely and accurate order delivery.
  • Serving and Clearance:
  • Take food and beverage orders accurately and ensure proper service to guests.
  • Clear tables systematically and assist in resetting for the next guests.
  • Ensure all serving and clearance activities are performed with attention to detail and in a timely manner.
  • Sales and Upselling:
  • Promote daily specials, beverages, and desserts to guests to enhance their dining experience and achieve sales targets.
  • Maintain knowledge of the menu and confidently suggest pairings or add-ons.
  • Compliance and Standards:
  • Ensure compliance with health, safety, and hygiene standards at all times.
  • Regularly inspect the dining area to maintain a clean, organized, and appealing environment.

Qualifications:

  • Proven experience as a Captain or in a similar role within a restaurant.
  • Hands-on experience with table service, including serving and clearance.
  • Strong communication, interpersonal, and multitasking skills.
  • Knowledge of Japanese or Asian cuisine is a plus but not mandatory.

What We Offer:

  • A competitive salary of ₹25,000.00 - ₹30,000.00 per month.
  • Opportunities for professional growth within a dynamic team.
  • A supportive and collaborative work culture.


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