Desktop Support Specialist
2 weeks ago
Job Title: Desktop Support Engineer
About the Role:
We are seeking a skilled Desktop Support Engineer to join our Tech Success team at Third Bridge. As a key member of our team, you will play a vital role in ensuring the smooth operation of our business.
Key Responsibilities:
- Provide first-line technical support to employees across various locations, including our Mumbai office.
- Fix technology issues, deliver excellent customer service, and respond to tickets in a timely manner.
- Manage user accounts, issue equipment, and maintain inventory.
- Configure desktop and laptop systems, including Windows and Mac environments.
- Desk configure meeting and conference spaces.
- Escalate or delegate issues to senior team members or wider Tech and Product departments.
Requirements:
- 2-4 years of experience in desktop support or a related IT support role.
- Excellent communication and interpersonal skills.
- Proficiency in network troubleshooting and IP configuration.
- Experience with inventory management practices.
- Hands-on experience with dual screen setups and familiarity with HDMI, VGA, and other hardware cables.
- Ability to set up and support both MacBook and Windows laptops.
- Solid understanding of Active Directory and DNS.
- Experience with Google Admin Console and Google Suite is preferred.
- Ability to work independently and as part of a team.
- A proactive and customer-focused approach to IT support.
About Third Bridge:
Third Bridge is a fast-paced and changing environment that strives for continuous improvement. We offer opportunities for growth and development while contributing to our company goals. You will receive full training and ongoing support from your team.
What We Offer:
Full training and ongoing support from your team.
A clear escalation chain and development ladder as you progress in your career with us.
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