Strategic Learning Manager

4 days ago

Thrissur, Kerala, India beBeeAccount Full time ₹ 80,00,000 - ₹ 1,20,00,000

This is an ideal opportunity for a highly organized, client-focused individual with strong communication skills and a desire to grow in the professional learning services industry.

Key Responsibilities
  • Manage key client accounts across regions under the guidance of a senior account manager.
  • Engage with client stakeholders to identify unmet needs or potential service gaps that could represent new opportunities.
  • Create customized sales materials and tailored client presentations to support upsell or renewal opportunities.
  • Lead and coordinate documents for RFI and RFP responses, including slide decks, rate cards, and solution overviews.
  • Lead and coordinate QBR preparation and presentation and other related governance activities.
  • Help track win/loss data and sales KPIs across the portfolio to support continuous improvement.
  • Conduct preliminary research on client organization changes (e.g., new leaders, business priorities, M&A activity) that could signal opportunities.
  • Collaborate with service line leaders on how to align internal solutions to unmet client needs.
  • Respond to routine client queries and escalate issues where needed.
  • Contribute to preparation of business reviews, presentations, and reports.
  • Track account metrics including SLA performance, client satisfaction, and operational KPIs.
  • Support opportunity tracking and contribute to renewal preparation and upsell coordination.
  • Ensure internal systems and documentation are up to date and accurate.
  • Stay current on learning industry trends and client-specific developments.
Required Skills and Qualifications
  • Excellent relationship development and stakeholder management skills.
  • Presentation and pitching skills to create a strong impression on our capabilities.
  • Clear and professional communication in both verbal and written formats.
  • Strong organizational and time-management abilities.
  • Analytical mindset with comfort working with data and reporting tools.
  • Commercial decision making on which opportunities will provide mutually beneficial outcomes.
  • Proficient in Microsoft Office, especially PowerPoint and Excel; familiarity with CRM tools is a plus.
  • Team-oriented with a service delivery mindset.
  • Detail-oriented with a proactive approach to managing client needs.
  • Ability to work under direction but also take initiative on smaller tasks and projects.
  • High level of professionalism in external-facing communications.
  • Adaptable and comfortable working in a fast-paced, global environment.
About Us

We're transforming the way the world learns, for the better. Our clients trust us with their learning and talent across 30 countries.

Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high-impact managed learning solutions weave together the best of learning theory, technology, operations, and services to enable a thriving workforce.

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