Systems Professional
3 days ago
We are seeking a skilled and experienced Systems Specialist to join our team.
This role involves working closely with the Sales Operations team to ensure the accuracy and usability of our sales tools.
- Assign, troubleshoot, and resolve support tickets from sales users related to Salesforce, CPQ, Callidus CPQ, Clari, People.ai, ClosePlan, and Callidus Commissions.
The ideal candidate will have at least 8+ years of professional experience in an IT/Salesforce Helpdesk role or Salesforce certified.
Key Responsibilities:
- Manage a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution.
- Triage Level 2 tickets to the right stakeholders with required information.
- Assist in scheduled maintenance of the systems via data migrations.
- Maintain SLA targets.
- Manage access and visibility-related issues.
- Assist with documentation of best practices and usage.
- Demonstrate skills in continuous learning, flexibility, customer focus, quality commitment, and good relationships.
Benefits:
The successful candidate will be part of a growing, passionate, and dynamic team with opportunities to work on challenging projects and contribute to process improvement initiatives that drive efficiency and scale through simplification, automation, and innovation across Sales Operations tools and processes.
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