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Lead Knowledge Governance Specialist

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Hyderabad, Telangana, India beBeeKnowledge Full time ₹ 80,00,000 - ₹ 1,20,00,000
Job Overview

A leading role in knowledge management governance and standards is available for a skilled professional.

Key Responsibilities
  • Develop Content Governance Policies: Establish policies for review, approval, expiration, and archival processes to ensure timely, relevant, and well-governed knowledge articles across the enterprise.
  • Maintain Quality Standards: Uphold quality standards for knowledge management across all published content to drive consistency, credibility, and sustained adoption of knowledge management practices.
  • Manage Knowledge Taxonomy: Own and manage the knowledge taxonomy and ensure correct application across all content types to enhance discoverability, relevance, and user trust in knowledge assets.
  • Support Content Creators: Provide standardized templates and tagging guidelines to functional content creators for key knowledge artifact types to support the production of clear, structured, and searchable knowledge.
  • Oversee Version Control: Oversee version control processes and monitor content updates to safeguard accuracy, maintain historical traceability, and reduce the risk of outdated information being used.
  • Guide Integration: Guide the integration of the knowledge taxonomy into designated repositories to optimize searchability, classification accuracy, and alignment with user needs.
  • Enable Teams: Support enablement efforts by delivering training, tools, and guidance on knowledge management standards to empower functional teams to contribute high-quality knowledge consistently and confidently.
  • Drive Improvement: Identify, assess, and advocate for continuous improvement to knowledge management content, templates, taxonomy, and tools to drive innovation, efficiency, and business value through better knowledge practices.
Requirements
  • Bachelor's Degree: A bachelor's degree is required.
  • Experience: 7-11 years of experience in knowledge management, content governance, or enterprise information management within a complex, global organization or shared services environment.
  • Enterprise Knowledge Platforms: Demonstrated experience implementing and managing enterprise knowledge platforms (e.g., ServiceNow, SharePoint).
  • KM Frameworks: Experience developing and operationalizing KM frameworks and lifecycle processes across multiple functions or geographies.
  • Interpersonal Skills: Strong, professional interpersonal and communications skills, both verbal and written.
  • Project Management: Strong project management skills, with a track record of delivering content frameworks, governance models, or platform enhancements on time and within scope.