Knowledge Management Governance

About McDonald's:

One of the world's largest employers with locations in more than 100 countries, McDonald's Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.

Knowledge Management Governance & Standards Lead, Manager (G4)

Job Description:

At McDonald's, we believe that our success begins and ends with our people. We are committed to fostering an inclusive culture where every employee can thrive and contribute their best.

The Knowledge Management Governance & Standards Manager within the Enterprise Service Management (ESM) team will be responsible for managing the knowledge repository and defining the supporting structures that ensure its usability and effectiveness across Global Business Services (GBS), Global Technology, and other key corporate functions. This role requires a strong attention to detail and cross-functional collaboration to support knowledge management needs across various facets of the organization. They will play a critical role in governing and managing the overall knowledge taxonomy that enables consistent navigation and structure across functions. Working closely with the Knowledge Management Lead, they will enforce the knowledge management standards, supporting platform usability and accessibility.

In this role, you will:

• Define content lifecycle policies including review, approval, expiration, and archival processes, to ensure timely, relevant, and well governance knowledge articles across the enterprise
• Maintain and uphold quality standards for knowledge management across all published content, to drive consistency, credibility, and sustained adoption of knowledge management practices
• Own and manage the knowledge taxonomy and ensure correct application across all content types, to enhance discoverability, relevance and user trust in knowledge assets
• Provide standardized templates and tagging guidelines to functional content creators for key knowledge artifact types, to support the production of clear, structured, and searchable knowledge
• Oversee version control processes and monitor content updates, to safeguard accuracy, maintain historical traceability, and reduce the risk of outdated information being used
• Guide the integration of the knowledge taxonomy into the designated repositories, to optimize searchability, classification accuracy, and alignment with user needs
• Support enablement efforts by delivering training, tools, and guidance on knowledge management standards, to empower functional teams to contribute high-quality knowledge consistently and confidently
• Identify, assess, and advocate for continuous improvement to knowledge management content, templates, taxonomy, and tools, to drive innovation, efficiency, and business value through better knowledge practices

Qualifications:

• Bachelor's degree required
• 7-11 years of experience in knowledge management, content governance, or enterprise information management within a complex, global organization, or shared services environment
• Demonstrated experience implementing and managing enterprise knowledge platforms (e.g., ServiceNow, SharePoint, etc.)
• Experience developing and operationalizing KM frameworks and lifecycle processes across multiple functions or geographies
• Strong, professional interpersonal and communications skills, both verbal and written
• Highly organized, proactive, and adaptable, with the capability to manage multiple priorities in fast-paced, ambiguous environment
• Experience supporting or leading knowledge management initiatives across functional areas, with demonstrated ability to balance global standards with local relevance
• Strong project management skills, with a track record of delivering content frameworks, governance models, or platform enhancements on time and within scope

Additional information:

McDonald's is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall,