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Senior Operations Manager

3 weeks ago

Gurgaon, Haryana, India beBeeOperations Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: Senior Operations Manager

About the Role:

We are seeking an experienced and skilled Senior Operations Manager to join our team. As a Senior Operations Manager, you will be responsible for overseeing the day-to-day operations of our UK health insurance products.

Key Responsibilities:
  • Process Ownership: Act as a process owner and subject matter expert for team members and stakeholders, ensuring seamless execution of tasks and projects.
  • Technical Check and Managerial Activities: Perform 70% technical checks and 30% managerial activities, focusing on delivering high-quality results.
  • Client Management: Handle tasks for various UK health insurance products, including GLA, GIP, PMI, Dental, Pension, and others, while maintaining excellent communication with clients, colleagues, and providers.
  • Data Analysis and Reporting: Interpret policy terms and client requirements to draft Renewal or Market Review Reports, enter, validate, and provide data analysis for various data used in renewal processes.
  • Document Preparation: Prepare various documents used in placement processes and distributed by local client contacts, including Proposals, RFQs, Confirmation of Placement, Renewal Reports, and emails.
  • Leadership and Training: Lead transition calls, create process documents (e.g., SOPs, PMAPs), drive and focus on the culture of First Time Right, mentor and coach new hires, and own accountability for timely delivery of assigned tasks.
  • Stakeholder Management: Manage stakeholders and process SLAs, define, delegate, and monitor employee engagement initiatives, and identify developmental and process training needs for the team.
  • Innovation and Improvement: Drive improvement/Lean ideas within the team, prepare various process reports, mailbox monitoring, and ensure effective SLA controls.
About You:
  • Strong Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex ideas effectively.
  • Technical Expertise: Strong understanding of claims Underwriting processes, data analysis, and quality checking.
  • Leadership Abilities: Proven leadership abilities, with experience in managing teams, mentoring, and coaching.
  • Problem-Solving Skills: Ability to analyze problems, identify solutions, and implement changes.
  • Collaboration: Strong collaboration and stakeholder management skills, with experience in working with cross-functional teams.
What We Offer:
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Culture of Innovation: A culture that encourages innovation, creativity, and continuous improvement.
  • Diverse and Inclusive Environment: A diverse and inclusive work environment that values and respects individual differences.