Driving Digital Transformation as a Business Operations Specialist

3 days ago

Bengaluru, Karnataka, India beBeeBusiness Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: Business Operations Manager

We are seeking a talented Business Operations Manager to join our team. The ideal candidate will be responsible for executing business strategies, driving growth, and ensuring operational excellence.

Key Responsibilities:
  • Support the Lab Head in executing business strategy, operations, and performance.
  • Drive growth in lab bookings, bundled test packages, and repeat usage.
  • Track and report key performance metrics including test volumes, conversion, TAT adherence, and customer satisfaction.

Stakeholder Collaboration:

  • Coordinate with Product team to improve booking flows, test catalog features, and report delivery experience.
  • Collaborate with Marketing & Growth team to plan and implement campaigns, wellness plans, and seasonal diagnostics promotions.
  • Work with Aster Labs team to ensure operational readiness, quality control, logistics, and timely report delivery.

Diagnostics Fulfillment & Partner Enablement:

  • Guide Aster Labs in building fulfillment capabilities aligned with business model.
  • Support home collection, routing of samples to processing hubs, and logistics integration.
  • Monitor collection agent dispatch, cold chain adherence, and SLA compliance with internal or partner labs.

Operational Alignment & Execution Excellence:

  • Ensure end-to-end operational readiness for digital lab services.
  • Identify and resolve blockers in order upload in operations of digital lab services.
  • Lead day-to-day issue resolution and escalation management.

Performance Monitoring & Insights:

  • Maintain dashboards for business tracking and lab partner performance.
  • Present actionable insights to senior leadership for course correction and scale-up.

Requirements:

  • Bachelor's in Life Sciences, Healthcare, Operations, or Business; MBA preferred.
  • 4–6 years of experience in diagnostics, digital health, or operations.
  • Experience working in platform-based healthcare models or lab fulfillment workflows preferred.

Skills & Competencies:

  • Understanding of diagnostic workflows, home collection, and lab operations.
  • Strong coordination, execution, and problem-solving skills.
  • Proficient in data analysis, reporting, and stakeholder management.
  • Effective communicator with cross-functional leadership capability.

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