IT Asset Lifecycle Manager

6 days ago

Jamnagar, Gujarat, India beBeeAsset Full time ₹ 90,00,000 - ₹ 1,20,00,000
Job Title: ServiceNow IT Asset Manager

We are seeking a skilled professional to manage and optimize our IT asset lifecycle using the ServiceNow platform.

Key Responsibilities:
  • Hardware Asset Management (HAM):
    • Implement and maintain the ServiceNow HAM module to ensure accurate tracking of hardware assets.
    • Manage asset lifecycle from procurement to disposal, establishing workflows for asset requests, approvals, deployments, and returns.
    • Maintain an accurate Configuration Management Database (CMDB) for hardware assets.
    • Develop asset audit processes to ensure data accuracy and compliance.
  • Software Asset Management (SAM):
    • Configure and maintain the ServiceNow SAM module to track and manage software licenses, subscriptions, and usage across the organization.
    • Ensure compliance with software licensing agreements and avoid audit risks.
    • Optimize software spending by identifying unused licenses and ensuring efficient allocation.
    • Generate compliance and usage reports for stakeholders and audits.
    General Responsibilities:
    • Competent in creating and managing ITAM/ITOM dashboards, KPIs, and reporting.
    • Contribute and advocate process design for Global Asset Management aligned with industry framework and best practices.
    • Collaborate with cross-functional teams to gather requirements and implement asset management process & solutions.
    • Monitor and resolve integration issues with other IT systems.
    • Design and maintain dashboards and reports for hardware and software assets.
    • Provide training and support to end-users on HAM/SAM processes and tools.
    • Stay updated on ServiceNow features and best practices for HAM and SAM.
    Qualifications:
    • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
    • 5-7 years of experience in IT Asset Management.
    • Hands-on experience with ServiceNow HAM and SAM processes & modules.
    • Knowledge of ITIL processes, especially asset and configuration management.
    • Experience with CMDB configuration and management.
    Skills and Competencies:
    • Create and manage custom scripts, workflows, and integrations using JavaScript and other relevant languages.
    • Implement and configure SAM and HAM modules to meet organizational needs.
    • Integrate ServiceNow with external systems via REST, SOAP, JDBC, and other technologies.
    • Strong understanding of software licensing models (e.g., perpetual, subscription, SaaS).
    • Proficiency in ServiceNow administration, including workflow configuration and customizations.
    • Analytical mindset with strong problem-solving skills.
    • Excellent communication and stakeholder management abilities.
    • Ability to prioritize tasks and manage time effectively.
    Certifications (Preferred):
    • ServiceNow Certified Implementation Specialist – HAM or SAM.
    • ITIL Foundation Certification.
    • Certified Asset Management Professional (CAMP) or similar.

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