Senior Experience Lead

2 weeks ago

Hyderabad, Telangana, India beBeeProductManager Full time US$ 12,00,000 - US$ 17,00,000

Job Summary:

We are seeking a skilled Product Manager to lead the end-user experience and ensure seamless product delivery execution.

  • Owning the user experience across Community & Support channels, internal website for our AI Digital Assistant Product
  • Ensuring all customer queries are addressed promptly, coordinating with support and other teams as needed
  • Keeping documentation, web page content up-to-date, engaging, and easy to navigate
  • Monitoring customer sentiment and feedback trends; synthesizing this into actionable insights
  • Championing user needs by prioritizing their bugs and feature requests for the roadmap
  • Representing product in daily standups, clarifying questions, and resolving blockers with urgency

Requirements:

  • Ability to bring structure and clarity to ambiguous tasks or fuzzy requirements
  • Analytical skills - ability to make data-driven decisions
  • Excellent communication skills - both verbal and written, especially in user-facing and technical contexts
  • Hands-on experience with Jira (ticket creation, backlog hygiene) and Slack (channel-based support, async coordination)
  • A bias for action, strong attention to detail, and an eagerness to grow
  • Comfort working in fast-paced, dynamic environments with evolving processes, across time zones, and with cross-functional teams

Bonus Points:

  • Experience in community management, customer success, or product operations roles
  • Exposure to Agile practices and collaboration tools like Confluence, Miro, and Figma

Growth Path:

As you build mastery in your core responsibilities, you'll have opportunities to own internal partner relationships and integrations, lead end-to-end delivery of scoped initiatives, and work across multiple touchpoints.

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