Strategic Business Leader

3 days ago

Gurgaon, Haryana, India beBeeLeader Full time
Operations Manager Job Description

As a strategic business leader, you will oversee departmental performance and ensure the achievement of key goals. Your primary objective is to create an exceptional customer experience by guiding high-performing teams.

Key Responsibilities:
  • Lead a team to consistently meet key performance indicators (KPIs).
  • Develop strategic plans to maximize team efficiency and help employees reach their full potential.
  • Foster a culture of trust and respect by connecting with team members, providing feedback, and identifying strengths and weaknesses.
  • Assign tasks that challenge employees while helping them grow professionally and develop their skills.
  • Cultivate a supportive work environment by leading through empathy and being actively present with your team.
Operational Excellence
  • Drive operational efficiency and service delivery across your department.
  • Ensure quality control and adherence to internal and external processes.
  • Collaborate with other departments and leadership to deliver operational objectives and continuous improvement initiatives.
  • Monitor and analyze performance metrics to identify areas for improvement and implement solutions to achieve business goals.
Team Motivation & Performance Management
  • Motivate your team to achieve high performance and improve customer satisfaction.
  • Establish and track clear performance goals for both individual employees and the department as a whole.
  • Provide coaching and development opportunities to enhance individual and team capabilities.
  • Promote a culture of accountability while celebrating team achievements.
Client Relationship & Communication
  • Maintain strong relationships with clients by ensuring consistent delivery of excellent service.
  • Act as the point of contact for client escalations, resolving issues swiftly and professionally.
  • Regularly update clients on performance and initiatives that contribute to business success.
Problem Solving & Process Improvement
  • Identify operational inefficiencies and collaborate with leadership to design solutions that streamline processes and improve team effectiveness.
  • Analyze data to identify trends, opportunities for innovation, and areas for improvement in service delivery.
  • Drive innovation in operations to enhance customer experience and optimize team productivity.
Candidate Requirements:
  • Experience:
  • At least 3 years of experience in an operations management or customer experience role, preferably within BPO or service-based environments.
  • Proven track record in meeting and exceeding KPIs and delivering outstanding customer service results.
  • Skills:
  • Strong interpersonal skills with a demonstrated ability to motivate, develop, and manage teams.
  • Verbal and written communication skills that enable clear and effective communication with all levels of the organization and clients.
  • Empathy and a deep understanding of human behavior to connect with employees and create a supportive work culture.
  • Ability to multitask, adapt to changing environments, and thrive in a fast-paced, high-pressure environment.
  • Strong analytical skills to identify issues, solve problems, and implement improvements.
  • Additional Qualities:
  • High cultural awareness and sensitivity, particularly in relation to political and social environments in the relevant region.
  • Demonstrated ability to work collaboratively with cross-functional teams and maintain positive relationships with clients.

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