Sales System Support Professional

2 days ago

Rajkot, Gujarat, India beBeeSystematic Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Key Business Systems Role

The Business Systems Specialist is a vital team member responsible for ensuring the accuracy and usability of sales tools.

This role helps to drive systemic effectiveness through timely and accurate resolution of support tickets.

Job Responsibilities
  • Manage and resolve tickets from sales users related to Salesforce, Callidus CPQ, Clari, People.ai, ClosePlan, and Callidus Commissions.
  • Drive all issues to resolution with a strong focus on customer satisfaction and efficient task execution.
  • Triage Level 2 tickets to the right stakeholders with required information.
  • Assist in scheduled maintenance of systems via data migrations.
  • Maintain Service Level Agreement targets.
  • Manage access and visibility-related issues.
  • Assist with documentation of best practices and usage.
Required Skills and Qualifications
  • At least 8+ years of professional experience in an IT/Salesforce Helpdesk role or Salesforce certified.
  • Salesforce Administrator experience is highly preferred.
  • Good knowledge of navigating Salesforce landscape and terminology with focus on data security and territory management.
  • Experience with sales processes and experience in a sales environment is a plus.
  • Hands-on experience providing system and tools support to users.
  • Strong team player with service-oriented attitude and customer focus.
  • Excellent time management skills.
  • Quick learner and able to thrive in a fast-paced environment.
  • Aggressive problem solver.
  • Excellent written and verbal communication skills.
Benefits and Growth Opportunities

You will be part of a growing, passionate, and dynamic team with opportunities to work on challenging and exciting projects.

A strong team culture focused on collaboration and innovation.

Opportunities for growth and career development.

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