IT Service Management Professional

2 days ago


Bareilly, Uttar Pradesh, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000

Job Title: Technical Support Specialist

Job Description:

This role involves providing technical assistance to users of various applications by responding to inquiries and resolving issues. The ideal candidate will have excellent communication skills, a problem-solving mindset, and the ability to work in a fast-paced environment.

Required Skills and Qualifications:
  • Excellent communication and interpersonal skills
  • Ability to analyze and resolve technical problems
  • Familiarity with IT service management systems
Key Responsibilities:
  1. Respond to user inquiries and resolve technical issues
  2. Analyze and resolve complex technical problems
  3. Work with users to reproduce reported issues and report those issues to the development team or application vendor
  4. Perform maintenance of existing custom software
  5. Monitor performance of applications after implementation
Benefits:

As a member of our team, you will have the opportunity to work with cutting-edge technology and collaborate with experienced professionals. We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.

Service Desk Troubleshooting and Support Services:
  • Password resets
  • Add/Remove O365 licenses
  • Fix broken mapped network drives
  • Add/remove PC user (Local/Domain)
  • Operating systems
  • Add printers (Local and Networked)
  • Install client-side software
  • Troubleshoot client-side network connection
  • Office 365 troubleshooting
  • Setup email on mobile devices
Answer Incoming Service Desk Emails:
  1. Create tickets and collect basic client information
  2. Company information
  3. User
  4. Issue
  5. Who's affected


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