
Housekeeping Operations Manager
7 days ago
The primary objective of this role is to oversee the smooth operation of the housekeeping department. This includes ensuring that all aspects of guest experience are delivered to the highest standards.
This position requires a proactive approach to improving guest satisfaction and comfort. Delivering a positive and timely response to guest enquiries and problem resolution is essential.
The successful candidate will be responsible for supervising the housekeeping team, fostering a culture of growth, development, and performance within the department.
They will also be accountable for ensuring that costs and inventory are controlled, and productivity and performance levels are attained.
This role requires effective working relationships with key stakeholders, including guests, colleagues, and other departments.
Taking ownership of departmental programmes that advance service standards, profitability, and cost control is crucial.
In addition, the Housekeeping Supervisor will ensure adherence and compliance to all relevant legislation, performing due diligence and best practice activities as required.
Requirements:- Experience in housekeeping
- Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style
- Commitment to delivering exceptional guest service with a passion for the hospitality industry
- Ability to find creative solutions with proven problem-solving capabilities offering support where required
- Personal integrity, with the ability to work in an environment that demands excellence, time, and energy
- Experience of working with IT systems on various platforms
- Strong communication skills
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