Chief Quality Manager

1 week ago

Alwar, Rajasthan, India beBeeQuality Full time ₹ 9,00,000 - ₹ 12,00,000

Quality Leadership Opportunity

We are seeking a highly motivated and detail-oriented professional to lead our quality team in BPO operations. The ideal candidate will have a strong background in process management, with the ability to supervise and guide a team of quality analysts to ensure high-quality delivery standards.

  • Lead end-to-end quality audits for mortgage-related processes such as loan origination, processing, underwriting, servicing, or foreclosure.
  • Conduct regular audits, identify gaps, and implement corrective and preventive actions (CAPA).
  • Collaborate with operations/training teams to analyze quality trends and develop performance improvement plans.
  • Develop, review, and update quality guidelines and checklists to meet client expectations and compliance requirements.
  • Prepare and present quality dashboards, RCA reports, and improvement initiatives to internal and external stakeholders.
  • Participate in calibration sessions to align internal and external expectations.
  • Serve as a subject matter expert (SME) for mortgage processes and ensure compliance with applicable regulations.
  • Drive process improvement projects to enhance accuracy, reduce defects, and improve customer satisfaction.

Required Skills & Qualifications:

  • Bachelor's degree in any discipline.
  • Minimum 4-6 years of experience in BPO, with at least 2 years in a quality leadership/supervisory role.
  • Mortgage process experience is preferred (loan origination, servicing, etc.).
  • Strong understanding of quality tools and methodologies.
  • Proficient in MS Excel, PowerPoint, and reporting tools.
  • Excellent communication, coaching, and stakeholder management skills.

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