Client Servicing Operations Specialist
4 days ago
This position offers an exceptional opportunity to join our team as a skilled contractor, focusing on client servicing operations.
We are seeking a highly motivated individual who can effectively manage ongoing projects and provide tailored service options to clients. As a key member of our team, you will be responsible for ensuring seamless communication and efficient project management between clients and internal teams.
The ideal candidate will possess advanced language proficiency in both business Japanese and English, with the ability to handle client queries and communicate with internal teams effortlessly.
- Manage ongoing projects with Account Managers, ensuring timely delivery and effective communication with clients.
- Handle client queries in business Japanese, translating and updating internal teams in English for seamless communication.
- Broadcast strong relationships with clients by understanding their needs and providing customized solutions.
- Prepare comprehensive quotations and manage timely invoice submissions according to contracts.
- Accurately comprehend and convey customer expectations to the team, mitigating risks and miscommunications.
- N1/N2 level Japanese certification, reflecting advanced language proficiency.
- Minimum 1-2 years of experience in a client-facing role, preferably in sales or client services; experience in Life Sciences is a plus.
- Advanced skills in MS Office, especially in Word and Excel.
- Strong organizational and communication abilities, ensuring clear and efficient client interactions.
- Proven adaptability to changing business needs, maintaining effectiveness in dynamic environments.
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