Associate, Specialist, Operations, Client Services, Corporate Banking, Technology and Operations

3 days ago

Vikhroli Maharashtra India at DBS Full time ₹ 9,00,000 - ₹ 12,00,000 per year
Associate, Specialist, Operations, Client Services, Corporate Banking, Technology and Operations - (WD

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Essential Requirements

Job Purpose

  • Manage day to day transaction of Institutional Banking Group clients in Trade and Cash. Work closely with the client, Central Operations, Business unit, Branch, Bizcare India and other stake holders and also ensure that client escalations, queries both transactional and Non-transactional gets addressed and resolved. Drive metrics to ensure seamless servicing

Key Accountabilities

  • Responsible for ensuring that the Customer servicing requirements of Trade, Payments and Loans transactions are handled seamlessly ensuring superior customer experience.

Job Duties & Responsibilities

  • Coordinating end to end life cycle of the Transaction and post transaction queries
  • Service reviews with the client, BU (IBG, GTS) and other SU (Branch, Ops etc.)
  • Regular Service review Meeting with clients to get first hand update about the client feedback on servicing, identify pain points, action items & track to delivery for improvement in customer service.
  • Ensuring proper queue management with minimal / nil ageing transactions pending in the queue.
  • Client abd stakeholder Management.

Required Experience

  • Minimum 8 years' experience in Transaction banking (Trade, Payments & Loans) with responsibility for operations & client servicing. Client Servicing experience is a must.

Education / Preferred Qualifications

  • Graduate with Commerce background preferred.
  • Post Graduation with specialization in Finance will be an added advantage.

Core Competencies

  • Complete knowledge of end-to-end process flow of Trade, Payments, Loans transactions.
  • Knowledge of RBI and related regulations.
  • Knowledge of customer pain points, customer servicing requirements in the Trade, Payments, and loans business.
  • Ability to identify pain points & work with various internal stakeholders in streamlining the transaction journey for the customer, thus improving customer experience.
  • Customer friendly / customer experience focussed approach

Technical Competencies

  • Knowledge of RBI regulations & related regulatory / ICC guidelines relating to the Trade, Loans & Payments
  • Customer Servicing skills.
  • People Management skills.

Work Relationship

  • The role would need close working / discussions / interactions with BU (Business Unit) IBG & GTS, T&M & SU (Support Unit) – Central Operations, Branch Operations.
  • The role would also involve discussions / interactions / meetings with the end customers.
Primary Location: India-Maharashtra-Vikhroli Job: Operations Schedule: Regular Employee Status: Full-time : Job Posting: Jul 9, 2025, 2:30:00 AM

  • Associate, Specialist, Operations, Client Services, Corporate Banking, Technology and Operations

    3 days ago

    MG Road Gurugram, Haryana, India at DBS Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Associate, Specialist, Operations, Client Services, Corporate Banking, Technology and Operations - (WD Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In...

  • Client Service Associate

    1 day ago

    Mumbai, Maharashtra, India JPMorganChase Full time

    **JOB DESCRIPTION** J.P. Morgan’s Corporate & Investment Bank (CIB)** is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. The Corporate & Investment Bank (CIB) provides strategic advice, raises capital, manages...

  • Assistant Officer, Specialist, Operations, Account Services, Corporate Banking, Technology and Operations

    3 days ago

    DBS Bank Centre, Tamil Nadu, India at DBS Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Assistant Officer, Specialist, Operations, Account Services, Corporate Banking, Technology and Operations - (WD Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and...

  • Client Service Associate

    7 hours ago

    Mumbai, Maharashtra, India JPMorganChase Full time

    **JOB DESCRIPTION** Step into a pivotal role within our Fund Accounting Operations Service Delivery Team, where you will serve as the essential link for all client inquiries related to Fund Accounting operations, Client reporting, Recon governance, and more. As an Operations Service Delivery Associate, you will embody a proactive approach to service...

  • Senior Officer, Specialist, Contact Centre, Corporate Banking, Technology and Operations

    16 hours ago

    DBIL, Chennai, Tamil Nadu, India at DBS Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Senior Officer, Specialist, Contact Centre, Corporate Banking, Technology and Operations - (WD Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group...

  • IT Auditor

    1 week ago

    Pune, Maharashtra, India Deutsche Bank Full time

    **IT Auditor - Corporate Banking Technology**: **Job ID**:R0364322 **Full/Part-Time**:Full-time **Regular/Temporary**:Regular **Listed**:2024-12-19 **Location**:Pune **Position Overview**: **In Scope of Position based Promotions (INTERNAL only)** **Job Title**:IT Auditor** **Corporate Title: AVP** **Location: Pune, India** **Role...

  • Assistant Vice President, Specialist, Trade Operations, Technology

    3 days ago

    Vikhroli, Maharashtra, India at DBS Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Assistant Vice President, Specialist, Trade Operations, Technology & Operations - (WD Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the...

  • IT Auditor

    1 week ago

    Pune, Maharashtra, India Deutsche Bank Full time

    **IT Auditor - Associate - Corporate Banking Technology**: **Job ID**:R0364375 **Full/Part-Time**:Full-time **Regular/Temporary**:Regular **Listed**:2024-12-19 **Location**:Pune **Position Overview**: **In Scope of Position based Promotions (INTERNAL only)** **Job Title**:IT Auditor** **Corporate Title: Associate** **Location: Pune, India** **Role...

  • Avp -legal (Corporate Banking)

    7 days ago

    India Sumitomo Mitsui Banking Corporation (SMBC) Full time

    Headquartered in Tokyo, Sumitomo Mitsui Banking Corporation (SMBC) is a leading global financial institution and a core member of Sumitomo Mitsui Financial Group (SMBC Group). Built upon our rich Japanese heritage since 1876, we put our customers first and provide seamless access to, from and within the Asia Pacific region. SMBC is one of the largest...

  • Client Operations Associate

    2 days ago

    Goregaon East, Mumbai, Maharashtra, India JPMorganChase Full time

    **JOB DESCRIPTION** You are a strategic thinker passionate about driving solutions. You have found the right team. As an Issues Management (iTake) Analyst, you will be required to thoroughly evaluate information, engage, and communicate issues to help remediate and resolve business and production problems efficiently and effectively. In support of incident...