Workforce Planning Specialist

2 weeks ago


Gandhinagar, Gujarat, India Advantmed India LLP Full time
Job Description:

We are seeking a skilled Workforce Management Analyst to join our team at Advantmed India LLP.

Key Responsibilities:

  • Develop and implement accurate forecasting methodologies to meet business objectives.
  • Collaborate with stakeholders to understand headcount plans and incorporate into capacity planning outlook.
  • Provide ad-hoc insights and analysis to support business decision-making.
  • Maintain strong relationships with business leadership and support them with forecasting and planning-related queries.
  • Identify opportunities for process improvements and drive positive change.
  • Take ownership of ad-hoc projects to support the continuous improvement of forecasting and planning services.

Requirements:

  • Strong analytical and problem-solving skills.
  • Ability to produce accurate forecasts using industry-standard methodologies.
  • Knowledge of contact center infrastructure systems and their design, processes, and functionalities.
  • Excellent communication and presentation skills.
  • Ability to work in a fast-paced environment with multiple competing demands.

Competency:

  • Good spoken and written communication skills.
  • Minimum 4 years of hands-on experience in forecasting and planning.
  • Prior experience in a BPO environment is mandatory.

Benefits:

  • Opportunity to work with a leading healthcare company.
  • Collaborative and dynamic work environment.
  • Professional growth and development opportunities.

Language: English



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