Workforce Planning Analyst
5 days ago
Job Title: Workforce Planning Analyst
Job Description:
As a Workforce Planning Analyst at Advantmed India LLP, you will play a critical role in developing and maintaining accurate workforce forecasts that align with business objectives. Your primary responsibility will be to partner with stakeholders to understand headcount plans and incorporate them into capacity planning outlook. This will involve using industry-standard forecasting methodologies and tools to produce long- and short-range forecasts across multiple teams for various LOBs.
Key Responsibilities:
- Develop and maintain accurate workforce forecasts using industry-standard forecasting methodologies and tools.
- Partner with business stakeholders to understand headcount plans and incorporate them into capacity planning outlook.
- Provide ad hoc insights and analysis related to the forecasting and planning outlook to support business decision-making.
- Maintain strong stakeholder relationships with business leadership and provide support in interpreting the output of the forecasting and planning process.
- Acknowledge opportunities to drive improvements in the forecasting and planning processes and take ownership of implementing changes.
Desired Skills:
- Ability to produce accurate forecasts at the long-term and interval level using industry-standard forecast methodologies.
- Strong understanding of multi-channel contact center planning principles and operations management.
- Knowledge and working experience of call center infrastructure systems and their design, processes, and functionalities.
- Very strong analytical abilities, including the ability to distill key insights from complex data sets.
- Excellent attention to detail and ability to manage many streams of information flow from across the business.
Requirements:
- Good spoken and written communication skills.
- Minimum 4 years of hands-on experience in forecasting and planning.
- Prior relevant experience of working in a BPO is mandatory.
- Good knowledge of Microsoft Office applications, including Word, Excel, and PowerPoint.
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