Customer Experience Specialist

1 week ago


Gandhinagar, Gujarat, India Etech Full time

About the Role:

We are seeking a skilled CUSTOMER EXPERIENCE SPECIALIST to join our team at Etech As a Customer Experience Specialist, you will be responsible for providing exceptional customer service to our clients through various communication channels.

Key Responsibilities:

  1. Take and engage chats to prospective customers to qualify leads and explain our services
  2. Respond to multiple inbound chats, gather and verify required information as necessary
  3. Communicate with current and prospective customers using the internet and different software to provide information and answer questions regarding current promotions and new or upgraded products
  4. Quote prices and encourage customers to purchase, securing and placing orders with others for filling and arranging delivery dates
  5. Enter names, addresses, purchases, and reactions of prospects solicited into our computer database system
  6. Follow up with customers to ensure satisfaction, respond to queries, solicit further sales, and solve or refer problems
  7. Prepare a report on sales activities – Sales Tracker. Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
  8. Be flexible in an environment by championing and embracing change

Requirements:

  1. HSC or above; age 18+
  2. Be Flexible in working hours which is a must
  3. Comfort with and knowledge of how to use Microsoft Office, email etc.
  4. Excellent oral and written communication skills; An unerring attention to detail
  5. The ability to multi-task answering numerous chats and navigating smoothly between chat and email
  6. A professional demeanor with the ability to take ownership of every chat and email and find a solution for every customer
  7. The ability to think on your feet in a fast-paced environment where messages over chat and email come fast and furious
  8. Experience working as part of a collaborative team – we work together to make sure shoppers have an exceptional customer experience every time they place an order


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