Ecommerce Program Lead

2 weeks ago


Morādābād, Uttar Pradesh, India beBeeLogistics Full time ₹ 90,00,000 - ₹ 1,20,00,000

Program Management Opportunity

We are seeking a seasoned professional to lead our post-purchase journey for our marketplace. This includes driving seller dispatch readiness and 3PL performance from packing to delivery, ensuring reliability, cost efficiency, and a smooth retailer experience.

Key Responsibilities:

  • Oversee seller-side dispatches: timely packing, order readiness, and minimal post-order Out of Stock (OOS).
  • Manage 3PL relationships and hold them accountable on pickup/delivery Service Level Agreements (SLAs), cost, and quality.
  • Optimize allocation, reduce transit exceptions, damages, and returns.
  • Partner with Operations and Customer Success to lower contact rate, resolve Where Is My Order (WISMO) issues, and ensure timely ticket closure.
  • Track penalty recovery, claims realization, and highlight leakage (lane delays, packer/station misses, weight mismatches).

Requirements:

  • 4–7 years in e-commerce logistics, 3PL operations, or supply chain.
  • Strong understanding of seller dispatch operations, 3PL contracts, On-Time Delivery (OTD), Return to Origin (RTO), and cost levers.
  • Proficient with dashboards, Excel/Sheets; SQL/BI a plus.
  • Bias for action, strong vendor management, and structured problem-solving.


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