AI Automation Specialist

2 days ago

Rajkot, Gujarat, India beBeeAI Full time ₹ 1,82,40,000 - ₹ 2,51,20,000
About the Role

We are seeking a highly skilled AI Agent Engineer to join our team. This role requires expertise in the ServiceNow platform, AI Agent Studio, and integration of AI/ML models with enterprise workflows.

As an AI Agent Engineer, you will work with cross-functional teams to design, configure, and deploy intelligent ServiceNow Agents that enhance automation, service delivery, and analytics capabilities.

The ideal candidate will have a strong background in workflow automation, Integration Hub, and API integrations, as well as proficiency in JavaScript and ServiceNow scripting.

You will be responsible for configuring and customizing ServiceNow AI Agents using AI Agent Studio, developing workflows and process automation within ITSM, CSM, HRSD, and SecOps modules, and integrating ServiceNow AI Agents with external systems using Integration Hub, APIs, and Workflow Data Fabric.

In addition, you will enable AI Agents to call external tools and interact with LLMs, databases, or third-party AI models, write and optimize JavaScript and ServiceNow scripts to extend AI Agent functionality, and leverage RaptorDB Pro for high-performance data processing.

Your work will involve monitoring performance using ServiceNow analytics and ensuring compliance with organizational and regulatory policies.

Key Responsibilities
  • Configure and customize ServiceNow AI Agents using AI Agent Studio
  • Develop workflows and process automation within ITSM, CSM, HRSD, and SecOps modules
  • Integrate ServiceNow AI Agents with external systems using Integration Hub, APIs, and Workflow Data Fabric
  • Enable AI Agents to call external tools and interact with LLMs, databases, or third-party AI models
  • Write and optimize JavaScript and ServiceNow scripts to extend AI Agent functionality
  • Leverage RaptorDB Pro for high-performance data processing
  • Monitor performance using ServiceNow analytics and ensure compliance with organizational and regulatory policies
Requirements
  • Strong hands-on experience with the ServiceNow Platform (ITSM, CSM, HRSD, SecOps)
  • Proficiency in ServiceNow AI Agent Studio, no-code/low-code development
  • Expertise in workflow automation, Integration Hub, and API integrations
  • Solid understanding of LLMs and ML concepts for natural language processing and AI-driven automation
  • Proficiency in JavaScript and ServiceNow scripting
  • Familiarity with data integration (internal and external sources, knowledge articles, platform data)
  • Experience with AI governance, analytics, and monitoring tools
  • Strong problem-solving skills and ability to collaborate across engineering and business teams

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