Customer Support Executive

2 days ago

Nashik, Maharashtra, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 8,00,000
Job Title: Customer Support SpecialistWe are seeking a highly skilled and customer-focused professional to join our team as a Customer Support Specialist. As the primary point of contact for our customers, you will be responsible for addressing their inquiries, resolving issues, and providing accurate information about our products and services.About This RoleThis is a full-time position that requires excellent communication skills, patience, and a commitment to customer satisfaction. You will be working in a fast-paced environment and will need to be able to multitask and prioritize your work effectively.Key Responsibilities
  • Respond promptly and professionally to customer inquiries, complaints, and feedback across various channels.
  • Actively listen to customer concerns, empathize with their situations, and clarify their needs.
  • Provide accurate, clear, and comprehensive information about our products, services, policies, and procedures.
  • Guide customers through troubleshooting steps or product usage, offering step-by-step assistance when needed.
  • Efficiently resolve customer issues on the first contact whenever possible, striving for high first-contact resolution rates.
  • Diagnose and troubleshoot basic technical or service-related problems.
  • Escalate complex or unresolved issues to the appropriate internal teams and follow up to ensure timely resolution.
  • Maintain detailed and accurate records of all customer interactions, inquiries, issues, and resolutions in the CRM system.
  • Update customer information and ensure data integrity.
Requirements
  • Bachelor's degree in any field.
  • 0-2 years of experience in a customer-facing role.
  • Excellent communication and interpersonal skills.
  • Patient problem-solving skills.
  • Ability to work in a fast-paced environment.
  • Proficiency in CRM software and other relevant tools.
Benefits
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • The chance to work with a dynamic and growing company.
How to Apply

Please submit your application, including your resume and cover letter, to us via email. We look forward to hearing from you

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